Refund policy

All sales are final. Because our sauces are consumable products, we do not accept returns or exchanges on any items, including apparel and merchandise.

Damaged or incorrect items

Every order is packed with care, but glass sometimes doesn't survive the trip. If your order arrives damaged, defective, or incorrect, email us at info@stankysauce.com within 7 days of delivery with your order number and these four photos:

The outside of the shipping box, showing any dents, tears, punctures or water damage
The shipping label, close up, with the tracking number and addresses clearly readable
The inside of the box, showing the packing materials and how the items were packed
The damaged item(s), clearly showing the break, crack or leak

Please send original, unedited photos taken with your phone or camera. We can't accept edited, filtered, or AI-altered images.

Your safety comes first. After taking your photos, please carefully dispose of any broken glass and spilled sauce, and do not consume any product from a damaged bottle. Keep the shipping box, packing materials and label for 30 days, or until we confirm your claim is complete, in case we need any additional information.

How we make it right

Once we've reviewed your photos, we'll reach out with your options, which include a refund for the damaged item(s). Refunds apply to the damaged item(s) only, not the rest of the order.